Photo 1 | JST control room: The new control center in the computer center of Finanzverwaltung Nordrhein-Westfalen is not only impressive because of its successful visual design - thanks to the modern video wall and the flexible control by the JST MultiConsoling®, it was also possible to create technically perfect conditions to be able to react faster, more flexibly and more efficiently to the growing monitoring tasks.
Photo 2 | JST Consulting: Great praise was given by the Head of Unit Hans-Leo Tholen (right) for the flexibility with which JST consultant Volker Weimer himself responded to changing requirements during the project: "We always responded immediately to our wishes".
Photo 3 | JST CommandDesk: The control center desks offer numerous ergonomic advantages. In addition to generous legroom and a particularly deep table top with a lowered monitor footprint, these include in particular the electromotive height adjustment, which allows, for example, switching between sitting and standing. Each operator can adjust “his” Stratos X11® CommandDesk to his individual needs.
Photo 4 | JST Operator desk: The Control room console Stratos X11® convinces not only by its ergonomic advantages, but also the optical details speak for themselves. Stainless steel design elements and extensive color design options are just some of the plus points; solid workmanship with the quality seal "Made in Germany".
Photo 5 | JST Control operator desk: No matter whether front or rear: The Stratos X11® OperatorDesk always gives a clean and tidy impression, without visible technology and cables.
Photo 6 | ... Behind the access panels are generously proportioned, illuminated supply rooms that offer sufficient space for technology and large quantities of cables, thus creating a perfect picture in the control room.
Photo 7 | JST PowerPort-Data Box: Flush mounted in the surface of the Stratos X11® OperatorDesks: the PowerPort-Data Box, that…
Photo 8 | …in open state, makes all required supply connections conveniently available directly at the workplace. The decisive advantage of this practice-oriented solution is that personal keyboards and mice used by shift workers can be changed conveniently within seconds.
Photo 9 | JST furniture: The high demands made on modern control room furniture are reflected in every detail at JST - here brush head seals for cable entry at any point on the height-adjustable Stratos X11® OperatorDesks.
Photo 10 | JST Audiosystem: Directly next to the large screen wall, an audio system installed at the customer's request ensures the transmission of acoustic warning signals. If the PixelDetection® monitoring software detects a deviation, the entire control center team is alerted simultaneously in the event of a fault.
Photo 11 | JST DisplayRack: Rear view of the DisplayRacks. The modern business displays were installed in a flexible rack that was designed to be mobile and accessible from behind for easier maintenance - a perfect solution if, for example, no load-bearing wall is available for installing the LC LC Displays.
Photo 12 | JST MultiConsoling®: With the graphical MultiConsoling user interface myGUI® (right screen) the consoles of the operators desks and the large screen wall are shown as “Control room image”. All required sources are shown on the side and can be dragged and controlled by the control center team via customizable icons onto any screen at the workstation or large screen wall with a simple mouse click.
Photo 13 | JST Technik: Sophisticated hardware for the JST MultiConsoling®; from the top: Below the JST CrossConnector is the Multicenter, to which the individual computers are connected via the underlying grabbers. The power unit for the 230-volt supply was placed at the very bottom.
Photo 14 | The control center before the reconstruction: A confusing room structure, up to 18 monitoring screens - the central monitoring of the production processes and infrastructure of the tax authority could no longer be ensured with the former working equipment.
Photo 15 | The control room after the reconstruction. Hardly recognizable: Technically and ergonomically, the JST concept has made the leap into the future for the tax authority.
New level of monitoring in the data center control center
Growing monitoring tasks, increased demands on response times – a new era is about to dawn for the control center in the computer center of Finanzverwaltung Nordrhein-Westfalen. To be able to meet the increasing requirements, a completely new control center was implemented together with the control room professionals from JST – Jungmann Systemtechnik®.
28,000 financial officials in NRW condemned to inactivity, tax returns remain unprocessed, citizens’ queries cannot be answered – to prevent this worst-case scenario from occurring, the control center in the computer center of Finanzverwaltung Nordrhein-Westfalen relies on the technical know-how of Jungmann Systemtechnik.
Update required for central monitoring
The images from the past will quickly make it clear that the central monitoring of the production processes and infrastructure of the tax authority could no longer be ensured with the former working equipment. A team where the workstations were distributed over several rooms. Up to 18 monitoring monitors, some of which are located at the rear of the operator. “In order to be able to fulfill our future tasks as a central authority for the more than 100 tax offices in North Rhine-Westphalia, something had to happen,” summarizes Hans-Leo Tholen, Head of Department 211 (Control Center).
Control room professionals score points with technical solutions
Through a public invitation to tender, the control room experts from JST came into play at this point, who were able to score points not only with their specifications, which conformed to the authorities’ requirements, but especially with the desired technical solutions for the new requirements. “We had several opportunities to experience the achievements of the Jungmann team,” recalls Hans-Leo Tholen.
Benefiting from first-hand experience
Among other things, the project manager took part in the ko:mon – congress and seminar for control room technology and monitoring. Tholen: “That was very interesting. You were able to get first-hand experience of other people’s experiences there.” Reference visits to JST customers such as Itergo in Düsseldorf, Straßen NRW in Leverkusen and R+V Versicherung in Wiesbaden have also strengthened the head of department in his decision for Jungmann Systemtechnik.
Control room simulator: "Colleagues were impressed"
During a visit to the JST Control room simulator, in Buxtehude, northern Germany, Hans-Leo Tholen was able to convince his employees from the data center of the new technology. “The colleagues were excited when they were able to try out the new possibilities directly on site.”
Perfect basis for time-critical work
Faster reactions to the new time-critical requirements that are placed on the computer center control center will not be a problem in the future thanks to the new equipment. In addition to the complete redesign of the facilities to JST plans, the employees benefit from a whole range of technical innovations. For example, the JST MultiConsoling®, a control technology that makes it possible to easily switch on screen contents with a click and move them to any workstation monitor or the large screen wall.
"JST solutions provide invaluable support"
Hans-Leo Tholen: “My idea was to ensure that my colleagues could work more flexibly together as a team. The messages should reach all employees at the same time and central monitoring should take place on the large screen wall”. With the JST Software PixelDetection® that is no problem. The alarm tool monitors critical applications in the background and warns the operators with acoustic signals in case of deviations from the previously set reference values. JST consultant Volker Weimer also knows: For the special requirements of the tax authorities, the CockpitView® and PixelDetection® solutions offer indispensable support with regard to monitoring and reaction times.
Convincing advice and technical support
In this context, the head of department at the North Rhine-Westphalia data center not only praises the JST products, but the team of control room specialists was also able to convince: “Whether it was the support from the consultants or the support from the technicians – I was always very satisfied. Every question was quickly answered with the desired feedback,” says Hans-Leo Tholen.
Computer center of Finanzverwaltung Nordrhein-Westfalen: Control center before and after modernization
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