Category: Security center
Critical infrastructures


Control room secures the clinic operation behind the scenes

It is one of the largest university hospitals in Europe and can look back on a history of more than 300 years. Researching, healing, teaching – doctors and scientists at the top international level are employed by one of Berlin’s largest employers. Together with its subsidiaries, Charité – Universitätsmedizin Berlin has almost 21,000 employees. This includes the employees of Charité CFM Facility Management GmbH, who work in the background to ensure that the huge hospital operation runs smoothly. In order to fulfill this requirement, CFM, in cooperation with the JST control room specialists, has built a control center that is technically and ergonomically designed to ensure the Charité’s competitiveness and quality standards.

“We make Charité possible” is CFM’s declared guiding principle. If you take a look at the fields of activity of the control room, it soon becomes clear how much truth there is in it: Heating, ventilation, drinking water, wastewater, electrical systems and elevators are just a small part of the huge range of tasks. They also include fire alarm systems and the coordination of disaster situations.

7.500 fault reports in a single day

Data from all the facilities of the three Berlin Charité campuses converge in the control room, where they add up to the incredible amount of 7.500 messages on average – per day! A number that no human eye can keep track of and classify in the time required to initiate suitable measures in the event of a malfunction.

Software takes over the monitoring in the background

This is where the JST PixelDetection® monitoring software comes into play. Thanks to predefined reference values, the system detects deviations and actively reports them to the operator. Marvin Volbert, who implemented CFM’s control room project as head of technical systems, comments: “PixelDetection® really makes sense with the large amount of fault messages we receive. There are applications that we don’t look at permanently, but we need to know that if there are deviating set points, an audible or visual alarm will come immediately. The software has allowed us to significantly improve our response time.”

New ergonomic quality created

But there are other obvious optimizations: The conversion of the control room, which was realized in two construction stages without any restrictions on ongoing hospital operations, creates a new ergonomic quality as a contribution to “Hospital 4.0”. It is worth taking a look at the former control center: An analog mosaic wall represented the medium-voltage network for the central campus. At the workstations, each system was given its own screen; with the result that up to eight displays were monitored per employee. Each operator used four mice and four keyboards for his tasks.

JST Referenz Charite - Leitstand vor dem Umbau JST Referenz Charite - Leitstand nach dem Umbau

Charité CFM Facility – control center before and after renovation

Consoles and screens significantly reduced

This work situation came to an end with MultiConsoling® technology from JST. As a real-time control center, the system enables the flexible display of all applications on the desired screens – independent of operating systems. After just the first few months with JST MultiConsoling® technology, Marvin Volbert can confirm: “We now flexibly switch on the systems that we want to see depending on the situation – with just one mouse and keyboard. Three screens at the workstation and the large-screen technology provide a perfect overview.”

Clinic operation benefits from technical options

The various options offered by the MultiConsoling® system in combination with the interactive myGUI® user interface are also appreciated by the hospital control room team. For example, selected applications can be switched on automatically at set intervals on a rotating basis. In the break room, there is also a screen including a so-called CommandPad®, which is used to access the applications of the control room via touch operation. “This means that our colleagues can keep an eye on all the important systems even during their break,” says Marvin Volbert.

Contemporary workplaces as an additional incentive

For the project manager, it is clear that the modernization has significantly improved the efficiency of the Charité control center and, looking to the future, has also prepared the way for upcoming expansions of the clinic’s operations. In addition, the modern workplaces are “an additional motivation for potential applicants” in terms of attracting new specialists, says Volbert.

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